All custom made, discounted and sale pieces are final sale; no returns or exchanges. You can however return non-custom full price merchandise pieces for store credit, minus the shipping costs. For store credit, your piece must be in its original condition and returned to us within 1 months of its purchase date. Should you have questions or concerns regarding your pieces please email us at support@michelleryandesigns.com within 3 days of receipt of your package.

Chains may be exchanged for an alternate choice if you find your choice too short, or too long for your pieces. All shipping charges are non-refundable. We stand behind the quality of our pieces and are happy to discuss any problems you may have at any time.